Welcome to Pawbook. By using our platform, you accept these Terms of Use (hereinafter the “Terms”). Please read them carefully.
1. Definitions
For the purposes of these Terms, the following terms have the meanings set out below:
- •Pawbook: the platform available at https://www.pawbook.ch, operated by Angel Group Sàrl, Gland (VD), UID CHE-495.702.373; “Pawbook” also refers to Angel Group Sàrl, a party to these Terms.
- •User: any person using the platform, whether a pet owner or a professional.
- •Owner: a private user wishing to book a service for their animal.
- •Professional: a professional in one of the trades offered on the platform (grooming, veterinary care, physiotherapy, osteopathy, pet boarding, pet sitting, dog walking, photography, dog training) who offers their services there.
- •Account: the user's personal area on Pawbook.
- •Services: all the features offered by Pawbook (search, booking, profile, calendar management, etc.).
2. Purpose
Pawbook is a Swiss platform that puts pet owners in touch with professionals. The platform allows owners to search for, compare and book services, and allows professionals to present their services and manage their calendar.
Pawbook acts as a technical intermediary between users and is not a party to the contracts concluded between them.
3. Acceptance of the Terms
Registering on Pawbook implies full and complete acceptance of these Terms. Users declare that they have read them and accept them without reservation.
If the user does not agree with the Terms, they must refrain from using the platform.
4. Registration and user account
To use certain Pawbook features, the user must create an account by providing accurate and up-to-date information.
- •The user must be at least 18 years old
- •Only one account per person or per professional business
- •The user is responsible for keeping their password confidential
- •The user undertakes to inform Pawbook of any unauthorised use of their account
Pawbook reserves the right to refuse or suspend any registration that does not comply with these conditions.
5. Services offered
For pet owners (free)
- •Search for professionals by location and services
- •Viewing of profiles, prices and reviews
- •Booking of an appointment
- •Management of information about their animal(s)
For professionals (paid Pawbook Pro subscription)
- •Creation and management of a professional profile
- •Display of services, prices and opening hours
- •Management of an availability calendar
- •Receipt of bookings
- •Receipt of and replies to reviews
6. Prices and payment
For pet owners: using Pawbook is entirely free of charge. Services are paid for directly between the owner and the professional, outside the platform.
For professionals:
- •Pawbook Pro subscription: CHF 69 per month incl. VAT
- •Payment by bank card via Stripe
- •Automatic monthly debit
- •The subscription has no minimum term and can be cancelled at any time
Prices are stated in Swiss francs (CHF) and include all taxes (incl. VAT).
7. Free trial period
Every new professional is entitled to a free trial period: the first month is free, whichever plan is chosen.
- •All the features of the chosen plan are available during the trial
- •At the end of the trial month, the paid subscription only starts if the professional explicitly confirms it
- •The professional may cancel at any time during the trial, free of charge and without commitment
8. Cancellation and refunds
Cancelling the Pawbook Pro subscription:
- •The subscription can be cancelled at any time from the dashboard
- •Cancellation takes effect at the end of the current paid period
- •No pro rata refund is made
- •The professional keeps access to all features until the end of the paid period
Cancelling a booking:
- •The owner may cancel a booking free of charge up to 24 hours before the start of the appointment (the day before at the same time, Swiss time), using the link in the confirmation email or from their “My account” area. For a stay of several days, the deadline is counted from the arrival time on the first day.
- •A request awaiting the professional's approval may be withdrawn at any time.
- •Less than 24 hours before the start of the appointment, online cancellation is no longer possible: the owner informs the professional directly.
- •In the event of late cancellation or absence, the professional may invoice the appointment, up to the agreed price. They do not invoice it if they were able to give the slot to another client.
- •The professional may cancel an appointment; they inform the owner.
- •Pawbook is not involved in this invoicing or in its collection.
9. Obligations of users
Users undertake to:
- •Provide accurate and up-to-date information
- •Treat other users with respect
- •Not publish any illegal, offensive or misleading content
- •Not use the platform for fraudulent purposes
- •Treat the animals entrusted to them with respect (for professionals)
- •Keep the appointments they have made (unless prevented for a legitimate reason)
Any breach may lead to the suspension or termination of the account without notice.
10. Obligations of Pawbook
Pawbook undertakes to:
- •Make every effort to ensure the availability of the service
- •Protect users' personal data (see our Privacy policy)
- •Verify, as far as possible, the legitimacy of professional registrations
- •Provide user support by email
Pawbook does not guarantee 100 % continuous availability of the service, owing to the nature of the Internet and to maintenance work.
11. Bookings between professionals and owners
When a booking is made via Pawbook, the contract is concluded directly between the owner and the professional. Pawbook is not a party to this contract.
Pawbook accepts no liability with regard to:
- •The quality of the services provided by professionals
- •Any disputes between professionals and owners
- •Payment for the services
- •Damage caused or suffered by animals
In the event of a dispute, the parties are invited to discuss it directly. Pawbook may, on an exceptional basis, act as a mediator.
12. Reviews and comments
Owners may leave reviews of professionals after a service. These reviews must be:
- •Honest and based on genuine experience
- •Respectful and constructive
- •In compliance with the laws in force
Pawbook reserves the right to moderate or remove any review that is defamatory, untruthful or contrary to these Terms.
Professionals may reply publicly to the reviews they receive.
13. Intellectual property
All elements of the Pawbook platform (logo, design, code, texts, images, database) are the exclusive property of Angel Group Sàrl and are protected by Swiss copyright law.
Users retain the rights to the content they publish (photos, descriptions, reviews), while granting Pawbook a non-exclusive licence to display it on the platform.
14. Personal data
The processing of personal data is governed by our Privacy policy, which complies with the Swiss Federal Act on Data Protection (FADP).
See our privacy policy →15. Liability
Pawbook makes every effort to provide a quality service. However, to the extent permitted by Swiss law, Pawbook cannot be held liable for:
- •Indirect damage resulting from the use of the platform
- •The consequences of the service being technically unavailable
- •Acts or omissions of users towards one another
- •Inaccurate information provided by users
Pawbook's liability shall not exceed the amount of subscription fees received during the last 12 months (for professionals).
16. Suspension and termination
Pawbook reserves the right to suspend or terminate any account in the event of:
- •Breach of these Terms
- •Fraudulent behaviour
- •Non-payment of the subscription (for professionals)
- •Repeated complaints from other users
The user may close their account at any time from their dashboard (see our Privacy policy for details on account deletion).
17. Changes to the Terms
Pawbook reserves the right to amend these Terms at any time. Users will be informed of the changes by email or by a notification on the site at least 30 days before they come into force.
Continued use of the platform after the changes have come into force constitutes acceptance of the new Terms.
18. Governing law and jurisdiction
These Terms are governed by Swiss law, excluding its conflict-of-laws rules.
Any dispute relating to the interpretation or performance of these Terms shall be submitted to the competent courts of the Canton of Vaud, Switzerland, subject to the mandatory rules on consumer protection.
19. Contact
For any questions about these Terms:
In case of any discrepancy, the French version prevails.